Gap from Company HR?
- Consultants are deprived of fresh mandates.
You haven’t made Group Email address Book or forget to add some consultant on that group and your consultant realize opening in your company however he is not informed. To ensure this please don’t forget to update your Group Email address & inform consultants to confirm if they will have time to work on this position.
- You don’t share feedback of interviewed candidates.
Your consultants keeps on sending you mail about their lineup however they never get feedback on who got selected and who got rejected and why. Sharing rejection reason is more important for them as if you have to groom them you need to tell them where they are missing.
- You don’t pick calls of your consultant.
You are so busy in meetings and on your work that you forget to call the consultant who is working on your positions. You have told them that you will call back however knowing the interviewer or shortlisting will not happen in next few day you opt to disconnect consultant calls. To ensure you don’t do these, inform consultants in advance about best time to call you & solve their some quires on email/phone timely.
- Delayed vendor Bills.
Your consultant has done his job however his bill is stuck for payment may be due to signing authority not available, you have exceeded your hiring budget, your finance team is having cash crunch & have set a diffident priority for your vendor payments or you have misplaced the bill in your papers. – Reactiveness, Transparency & Ownership is the Key here to ensure you keep your vendors happy.
- No Response on the CV shared.
You have received many resumes from your consultants for the position which you floated recently, however person responsible is not available for shortlisting or position JD/Location/Level might change. Inform your consultants why are you not replying and when they should expect revert from you.
Gap from Recruitment Consultant?
- You share Junk CV without matching JD.
As you work on multiple positions similarly Co HR has multiple tasks like multiple vendors, reviews, presentation, MIS, Interviews, Coordination & the list can go really long. You are judged with the quality of work which you do and if HR gets resumes which are not properly read & shortlisted by you as per JD, it creates a negative perception about your consultancy.
Always try to understand JD & interviewer perspective in-depth before you speak to prospective candidates so that your filtration is well and your candidates gets rejected only based on organizational fitment aspect only.
- You don’t discuss your priority.
As you have read “customer first” and “Never Say No” Jargons so you didn’t inform Co HR that you have a family function or your team has planned a trip or you have given prior commitment to some other client to work on their position.
It is advisable you consider yourself as an extended arm of Co HR and update them about your situation clearly instead of giving a wrong commitment as based on your commitment Co HR will be giving commitments to their internal customers.
- You work in unorganized manner.
As you are working on multiple positions so you have lineup candidates but have not mailed Co HR about interview schedule of few candidates interview were postponed however you forget to inform them. & HR discovers your lineup when candidate is at their reception.
Suggest you divide your day between BD, Sourcing, and Follow-up & MIS and finish pending task on planned time slots itself as one client lost is equal to 15 Pipeline BD cases.
- Negative feedback about Your Consultancy.
Candidates lined up through you don’t give a positive feedback about their interaction with your recruiters or Recruiters fail to give proper response on some candidate/lineups/mandate.
These situations are dangerous as you not only loose client but also it affect the brand value of your clients also. It is advisable you audit call of your team to check how they are pitching the job/company and correct where ever required before a candidate or client observe.
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